Hero – Systems & Operations Architect

Turn Chaos into Clarity with Smart Systems & Automation

I design tech-driven workflows that save business owners time, money, and sanity. We’ll identify the bottlenecks, automate the busywork, and build lean systems that quietly run in the background.

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Built for service-based businesses:

Dog Trainers Chiropractors Contractors Realtors Plumbers Painters Electricians HVAC Roofers Landscapers Junk Removal Movers Pest Control Cleaners Window Cleaning Yoga Studios Gyms Spas Massage Therapists Hair Salons Med Spas Dentists Veterinarians Coaches Therapists Tutors

Audit → Automate → Optimize

We map your current operations, pinpoint weak spots, and design efficient automations that simplify the entire workflow.

AI-Assisted Workflows

From lead follow-up to review collection, we build smart systems that handle the repetitive work while you focus on growth.

Real-World Results

Businesses see immediate impact — faster response times, higher close rates, and hours saved each week.

What I Actually Do

Lead Capture & Intake: Automate intake forms, chat, and calls directly into your CRM. View Example
Instant Follow-Up: Automated SMS, email, and voice responses to engage leads immediately. View Example
AI Pre-Qualification: Filter out unqualified leads automatically and focus on the best ones. View Example
Calendar Booking & Reminders: Self-service scheduling with automatic reminders to reduce no-shows. View Example
Pipeline Tracking: Visual dashboards to track jobs, clients, and progress at a glance. View Example
Review Collection: Hands-off review requests that build trust and improve your local ranking. View Example
CRM Hygiene & Reporting: Clean, organized data with insights that actually matter. View Example
Google/LSA Integration: End-to-end flow from lead to booked appointment — fully automated. View Example

Section 3 – Concept

Every Business Is Built Differently

That’s why we start with a simple consult — to understand how you operate, where your time is disappearing, and what systems could give you that time back. There’s no one-size-fits-all template here — just a process built around your workflow.

1. Understand Your Flow

We map how your leads, clients, and tasks move through your business. The goal is clarity — not change for the sake of change.

2. Design the System

Together we design automations and workflows that feel natural to you. They should make life easier, not more complicated.

3. Build, Support & Refine

Once it’s live, we don’t just walk away. We work with you on a monthly retainer — right beside you as you run your business day-to-day. Whether it’s tech support, new features, or workflow updates, we’re there to help it evolve as you do.

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We Build Systems For

Every business runs differently — but they all benefit from strong systems. Here’s how we help different industries automate and simplify their operations.

Dog Trainers

Automated intake forms, follow-up messages, and scheduling reminders that keep your day running smoothly and clients informed.

Contractors

Job pipelines, quote follow-ups, and automated review requests that turn completed jobs into repeat business and referrals.

Chiropractors

Streamlined new patient intake, automated reactivation campaigns, and smart scheduling tools to reduce no-shows and increase retention.

Real Estate Agents

Lead qualification, showing follow-ups, and review automations that keep your pipeline full and your brand visible on Google.

Spas & Salons

Seamless online booking, automated reminders, and loyalty workflows that keep your chairs full and clients coming back.

Local Service Businesses

From roofers to cleaners — custom automations to manage leads, jobs, and reviews, all while saving hours of manual follow-up.

CASE STUDY • SYSTEMS & OPERATIONS ARCHITECT

How a Dog Trainer Stopped Losing Leads — and Got His Time Back

I designed a simple, AI‑assisted automation that captures, follows up, pre‑qualifies, and books appointments — even when the owner is out in the field.

The Problem

A seasoned dog trainer (20+ years in business) was getting plenty of inquiries — but leads weren’t being booked. Messages piled up, calls were missed, and solid opportunities slipped through the cracks.

“Ben, I need a system that books my leads for me. I’m too busy training dogs to chase people down.”

The Build

Within a couple of days, I implemented a tailored workflow: automated follow‑ups, conversational pre‑qualification, and direct calendar booking — all tied back to the CRM for clean tracking.

The Moment

While he was on a hunting trip, the system quietly ran in the background — starting conversations, qualifying prospects, and scheduling consults without him lifting a finger.